In Search Of Excellence: Review :: essays research papers

In Search of Excellence is a book dealing with many differentprinciples of economic science and what makes big business excellent. Thefirst idea that Peters discusses is his chart of the McKinsey 7-SFramework. The graph is very simple but the ideas are fairly complex. Intheir research, they found that their philosophies were too hard to exempt and easily forgettable. They made this Framework to deal withstrategy, structure, style, systems, staff (people), skills, and sharedvalues (culture). This has 7 Ss (easy to remember) and a graphicalrepresentation to visualize. This shows the businessman that theintractable, irrational, intuitive, and informal physical composition posterior bemanaged. For example, anyone assuming that a new manager of a Taco Bellwill perform exactly as the old manager did is ridiculous. Theorganization of workers must adjust and adapt to the new managers wayof business. Another more main topic of the novel is the Eight Basic Principles.Their research had sho wn that the excellent companies had been establish onthe basics. The companies had to try to keep things simple. Sometimes,to a big business, it might seem logical that business should be runmore complex the larger it is. From their research, this is usually nottrue. The first pricnciple is a bias for action. This is basicallysaying "Stop talking and do something about it." When Taco Bell has arush of customers and their supplies for make food are low, they(usually) dont say "You know what, I have no more give up" or "Couldsomeone get me some more cheese?" They take action and get the cheese,make it if necessary, and get the problem solved as quickly as possible. The second Principle they deal with is to be next to the customer.This instrument good service and listening to what the customer has to say.If the producer, Taco Bell, is not in touch with what the customer wantsto eat, then the business will most plausibly fail. Although it also refersto cust omer satisfaction quality food made right and curteous service"Have a nice day and enjoy your meal" The three principle is autonomy and entrepreneurship. This is the presentation principle. 3M is known for innovation and they welcome thechanging and rearranging of old and new products. For example, my dadtook 3Ms basic arthroscopy pump and redesigned it into an in flow-outflow cannula. This innovation on his part temporarilly set 3M back onits feet in that product line.The fourth basic principle is productivity through people. This dealswith the indivdual as the best means for efficiency improvement rather